Covid-19 Protocols

Dear patients and clients


With health and safety at the forefront, we are continuously revising our Re-Opening Plan of May 2020 Covid-19 protocols. Below are the guidelines with revisions.


Our first priority is to prevent the spread of the virus causing Covid-19 disease, and our intention with the following "Restart Our Practices Plan" is to provide needed therapies while adhering to the guidelines for safe practices from BCCDC, WorkSafe BC and our various Colleges to minimize the risk of exposure to the virus causing Covid-19.


Upon reopening of Personal Best, the following procedures will be implemented. It's a lot of information, but we recommend you read it through, and contact us if you have any questions.


It is important to understand the risks associated with receiving treatment at this time, and what we can and will do to mitigate these risks.


We understand this will be a strange new way of operating, and are committed to decrease the risk for you, our team and our families. We look forward to providing you with a safe and healing environment.


To maintain our safe work environment to practice our clinicians remain committed to safety protocols in six different practice areas:


1. Good personal practices. Understanding and communicating how the Covid-19 virus is transmitted, and remaining committed to behaviours that prevent the spread of the Covid-19 virus in our personal lives, whether clinic staff or patient/client.

2. Therapist screening. All Personal Best clinicians will undertake daily self-monitoring for common-cold, influenza, or Covid-19 like symptoms, as well as any possible exposures to those

with symptoms. We are committed to staying home and self-isolating, and if appropriate be assessed by our health care provider and tested for Covid-19.

3. Patient screening. Pre-appointment triage will require that every patient be screened for the need for in-person care, and to reduce the likelihood of someone coming into the clinic while carrying the Covid-19 virus. Patients that have new emerging symptoms for cold or flu or exposure to those who do will not be treated, and measures are in place to prevent their attendance in the clinic.

4. Infection Control Supplies and Equipment. Necessary and mandated equipment will be available to maintain a safe treatment environment.

5. Therapist Infection Control Practices. For every patient/client, the clinician will consider all factors required to provide necessary treatment while minimizing the risk of infection, and creating the safest treatment environment possible.

6. Facility practices. We are following guidance from the BCCDC, WorkSafe BC and our Colleges to maximize social distancing, keep common areas clean and sanitized and create the safest possible space for clinicians and patients.